Terms of Service

1 Agreement to Terms

1.1 These Terms of Service constitute an agreement made between you and Karen George (sole trader - K George T/A Trenjory Designs), located at 11 Rotcombe Vale, High Littleton, Bristol, BS39 6JZ, United Kingdom (I, me), concerning your access to and use of the website www.sketchandexplore.com as well as any related applications (the Site).

1.2 The Site provides the following: online access to the ‘Sketch and EXPLORE Club’ membership and Explorers online community platform, links to other workshops run by Karen George and links to the www.karengeorgeart.co.uk website. You agree that by accessing the Site, you have read, understood, and agree to be bound by these Terms of Service.

1.3 You may not access or use the Site for any purpose other than that for which we make the site and our services available. The Site may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us.

1.4 I reserve the right to modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice; you confirm that I shall not be liable to you or any third party for any modification to or withdrawal of the website. Membership would receive advance notice if the site was to be withdrawn either temporarily or permanently.

1.5 I reserve the right to change these conditions from time to time; your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check to determine whether the terms have been changed.

1.6 While I endeavour to include accurate and up-to-date information in the Site, I make no warranties or representations as to its accuracy. I assume no liability or responsibility for any errors or omissions in the content of the Site.

2 Acceptable Use

2.1 All copyright is retained by the artist, Karen George. No part of the Site, Services or Content may be downloaded, copied, reproduced, republished, uploaded, posted, publicly displayed, transmitted or distributed, sold, licensed, or otherwise used for any commercial purpose whatsoever, without the artist’s prior written permission.

3 Content

3.1 The content on the Site is provided for general information only. It is not intended to amount to advice on which you should rely. You should obtain professional or specialist advice before taking, or refraining from taking, any action based on the content on the Site.

3.2 Provided that you are eligible to use the Site, you are granted a limited licence to access and use the Site and Our Content to which you have properly gained access solely for your personal, non-commercial use.

3.3 Use of the online membership content requires you to have high-speed internet access as well as an up-to-date device and web browser to view class content on the website and watch Zoom sessions. Your viewing experience will depend on factors such as, the type of device you are using and your bandwidth, which may fluctuate during the course of your viewing. While I make reasonable efforts to provide a quality viewing experience, I cannot make any guarantee as to the resolution or quality of the content you will receive.

3.4 I am not responsible for any malfunction or interruptions of service on the part of the website hosting platform (Podia), the LIVE session hosting platform (Zoom) or other third party provider eg Stripe payment services, your internet provider, your software and/or updates or upgrades to that software).

3.5 There may be opportunities for you to post content to the Site or send feedback to me (User Content). You understand and agree that your User Content may be viewed by other users on the Site, and that they may be able to see who has posted that User Content. Within the membership you are able to add comments to the private Explorers online community platform.

3.6 Use of this website and private online community platform requires that content you upload be: respectful, supportive, kind, your own original work, factually correct or your own genuinely held belief, provided with any necessary consent of any third party. It will not be; defamatory or likely to give rise to an allegation of defamation, offensive, obscene, sexually explicit, discriminatory or deceptive. It will avoid causing offence, embarrassment or annoyance to others. In cases where these standards of use are not adhered to, the relevant content will be removed and you will be reminded of the standards of use. If this occurs again you will receive a formal notice in writing asking that you desist. Failure to stop uploading inappropriate content (as outlined above) may result in cancellation of your membership.

4 Links to third party content

4.1 The Site may contain links to websites or applications operated by third parties. We do not have any influence or control over any such third-party websites or applications or the third-party operator. We are not responsible for any third-party websites or applications or their availability or content.

4.2 We accept no responsibility for adverts or links contained within the Site. If you agree to purchase goods and/or services from any third party who advertises in the Site, you do so at your own risk.

5 Sales

5.1 The price for the services is set out in the service descriptions and at the checkout. The fees are non-refundable except for, your right to a ‘cooling-off’ period, as described in clause 6 below.

5.2 Products listed (including the membership) on the website may be withdrawn from sale at any point by me for reasons such as, but not limited to, all spaces at a workshop have been sold and to control the number of club members at any one time.

5.3 Membership fees are payable on a periodic basis, monthly or annually, dependent upon your chosen payment plan at the time of purchase. Your membership subscription will continue on a recurring basis corresponding to the term of your subscription unless and until you cancel your subscription or the account or the membership is otherwise suspended or discontinued according to the terms of this agreement. I am not responsible for reminding you when your membership renewal payments will automatically be taken.

5.4 You can update your payment method and payment plan preferences in your account.

5.5 Cancellation of your subscription can be made via your account. On cancelling you will still receive access to the club until the end of that payment period. On cancelling your membership you will also lose access to the private online community at the end of your payment period.

5.6 If for any reason you are unable to use the membership for a period of time,( eg you are on holiday or you are ill), you are still liable for payment of the membership fee for that period. Live sessions are recorded and added to the membership for you to watch at your convenience at a later date so you won’t miss anything.

6 Cooling off period

6.1 Subject to the other provisions in this clause, if you are a consumer you have the right to cancel this contract within 14 days without giving any reason. You are a consumer if you are an individual acting for purposes which are wholly or mainly outside your business.

6.2 The cancellation period will expire 14 days after the commencement of the contract.

6.3 If you cancel this contract in accordance with the cooling off period in clause 6.1, I shall reimburse to you all payments received from you promptly and using the same means of payment as you used for the initial transaction, unless we have agreed otherwise.

6.4 Digital products (including club membership). By accessing or downloading any digital products within the membership, booking a 1:1 call with me, joining the private Explorers community platform, within the 14 day cooling off period, you give your consent to me to provide the content and you acknowledge that by doing so, you lose your right to cancel your purchase unless the content is faulty.

7 Membership of the Sketch and EXPLORE Club

7.1 By signing up to the membership you confirm that you are 18 years of age or older.

7.2 Your registration as a member of the Club gives you personal and individual access only. You will not share your login or club lesson content with anyone, either in person or online. When you become a member you agree to take all actions possible to protect your login details from fraudulent use. I reserve the right to cancel any membership I believe has been compromised or is being used fraudulently.

7.3 The membership includes a live Zoom call each week; the scheduling of these calls may vary according to my availability and to accommodate different days/time zones. The calls will be recorded and uploaded as a replay to be rewatched. On occasion it may be that the recording fails (either due to technical problems by the third party provider or by human error) and in these cases I will endeavour to reschedule an additional live call.

7.4 By participating in the weekly live Zoom sessions, you authorise me to use your image and voice in any such recordings (and to make use of such recordings in any way I think fit) without payment, other condition or need for further consent.

7.5 You agree that any personal information revealed by yourself or other participants in group Zoom sessions will remain strictly confidential and will not be shared by with any third parties.

7.6 The membership includes for a 1:1 introductory video call with me. These calls may be recorded for monitoring purposes. These will be scheduled for a mutually agreed time. Personal information shared between us during these calls will be kept strictly confidential, except when releasing such information is required by law.

7.7 The membership provides access to online resources (video and written format) and access to the private community platform. I reserve the right to add, modify or remove resources or platforms available to you through the membership and to make changes in how I operate the membership. I may, from time to time, offer certain features or elements of membership content as promotional material.

7.8 My carrying out of the services might be affected by events beyond my reasonable control. I shall make reasonable efforts to limit the effect of any of those events on my services. I shall keep you updated and shall try to re-establish normal service as soon as those events have been fixed. I will endeavour to reschedule any services (eg LIVE zoom sessions, 1:1 calls etc) that have been delayed due to the circumstances. Examples of events which might be beyond my reasonable control include illness, pandemics, IT issues and any law or action taken by a government or public authority.

7.9 I am not, under any circumstances, responsible for any incident, injury, loss or damage that may occur to you from your use of the site and membership content. I advise you to get acquainted with any safety measures that the use of your supplies, tools and materials may require.

7.10 As a member you acknowledge that although I anticipate that you will benefit greatly through your participation of the membership that I cannot guarantee any specific outcomes, meet specific expectations or that all members will achieve the same results. The results are entirely dependent on your experience, commitment and the effort you put into the resources I make available.

8 Communication

8.1 When you subscribe to the wait list, mailing list or purchase a product (including the membership), you expressly consent to receive any notices, announcements, agreements, disclosures, reports, documents, communications concerning products or services, or other correspondence from me. You consent to receive notices electronically via the email you registered with.

8.2 You can contact me via the website chat or by email at karen@sketchandexplore.com I will do my best to reply to you within 2-3 working days (Mon – Fri) – please bear with me as it is just myself dealing with enquiries at the moment.

Problems and Disputes

8.1 If you are experiencing an issue with the service, please contact me as soon as possible and give me a reasonable opportunity to sort out any problems with you.

8.2 I shall try to resolve any disputes with you quickly and efficiently. If you and I cannot resolve a dispute and either of us want to take court proceedings, the relevant courts of England and Wales will have exclusive jurisdiction in relation to this contract. The laws of England and Wales will apply to this contract.

8.3 In the event of a dispute between us, you and I agree not to engage in any conduct or communications, including on social media, designed to disparage each other or our websites, products and services.

9 Security of Data

9.1 I will take all reasonable care, in do far as it is in my power to do so, to keep the details of your order and payment secure. I use a secure external payment process. In the absence of negligence on my part I cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when ordering from the website.

Additional policies which also apply to your use of the Site include:

My Privacy Policy, which sets out the terms on which I process any personal data I collect from you, or that you provide to me. By using the Site, you consent to such processing, and you warrant that all data provided by you is accurate.

7 Site Management

7.1 I do not guarantee that the Site will be secure or free from bugs or viruses.

7.2 I do not guarantee that the website content, including membership resources will be uninterrupted or error free, that defects will be corrected, or that the content will be free from bugs or viruses.

7.2 You are responsible for configuring your information technology, computer programs and platform to access the Site and you should use your own virus protection software.